1. Order Processing Time

• Orders are processed within 1–2 business days (excluding Sundays and public holidays).
• You will receive a confirmation email once your order has been successfully placed.
• Orders placed after 5:00 PM will be processed on the next business day.

2. Shipping Locations

• We currently ship across India.
• For remote or non-serviceable locations, we will notify you and issue a full refund if delivery is not possible.

3. Delivery Timeline

• Estimated delivery time: 2–7 business days, depending on your location.
• Metro cities may receive deliveries faster, while rural or remote areas may take additional time.

4. Shipping Charges

• Free shipping on orders above ₹899.
• A standard shipping fee of ₹49–₹99 may apply to orders below the minimum value, based on the delivery location.

5. Tracking Your Order

• Once your order is shipped, you will receive an email or SMS with a tracking link.
• You can also track your order status via your HappieGut account or through the courier partner’s website.

6. Delivery Partners

• We work with trusted logistics partners to ensure the safe and hygienic delivery of your HappieGut products.
• While we strive for timely delivery, external factors such as weather conditions, strikes, or courier delays may occasionally affect schedules.

7. Failed Deliveries

• If a delivery attempt fails due to an incorrect address or customer unavailability, the package may be returned to us.
• In such cases, re-delivery can be arranged at an additional shipping cost.

8. Damaged or Leaked Orders

If you receive a damaged or leaking product, please contact us within 24 hours of delivery at support@happiegut.in, including your order ID and clear photos of the package.
Once verified, we will process a replacement or refund as appropriate.